CICM Level 2 Taking Control of Goods

Issued by Chartered Institute of Credit Management (CICM)

Beginner level

The CICM Level 2 Award in Taking Control of Goods covers the knowledge requirement of those seeking certification to act as an enforcement agent. The qualification tests enforcement law and knowledge about taking control of goods regulations and best practice including understanding about customer care, particularly those in vulnerable circumstance, and conflict management.

The CICM Level 2 Award in Taking Control of Goods is Ofqual recognised and approved by the Ministry of Justice and Skills for Security to meet the certification requirements of enforcement agents.

You need to hold a recognised qualification in order to apply for or renew a certificate to act as an enforcement agent (bailiff) under the detailed Regulations issued in 2013 and 2014 of the Tribunals Courts & Enforcement Act 2007.

Enforcement agents and people associated with enforcement work who require certification from the Ministry of Justice and Skills for Security.

This certification covers six areas:

  1. The role of an enforcement agent
  2. The law surrounding enforcement
  3. Taking control of goods
  4. Removal and sale of goods
  5. Customer care and the national standards
  6. Conflict management

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