Support Policy

This Support Policy defines the level of assistance you should expect from us.

How we provide support

We provide Support Services only through our Support pages or contact us form. We do not provide Support through any other channel (including but not limited to; direct e-mail, Social Networks, Skype or over the phone).

Before submitting a new Support ticket, we kindly ask you to always consult the documentation, search through our Support articles to make sure your question has not been asked and answered already. If after completing this investigation your issue can’t be solved, you may open a new Support request.

When raising a new Support ticket, describe the issue with as many details as possible.

We welcome suggestions for feature improvements as well as reporting defects/bugs.

Our hours of operations for our Support

We guarantee an answer within 48 hours to all support topics addressed to us. This doesn’t mean all solutions will be provided within this time as for more advanced or technical queries it may as well take longer.

Changes to this Support Policy

We reserve the right to revise our Support Policy at any time. You should visit this page from time to time it to make sure that you are informed about any recent changes. This Support Policy is effective from 23 August 2017.